Priority 2 Notification not working on Android

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Mit Pushsafer kann man in Echtzeit, einfach und sicher, Push-Benachrichtigungen auf sein iPhone, iPad, Android oder Windows Gerät sowie auf den Desktop senden lassen!

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pixel2user
Posts: 7
Joined: 29. Jul 2019, 19:47

Priority 2 Notification not working on Android

Postby pixel2user » 29. Jul 2019, 19:56

I am using a Pixel 2 with latest updates.

i have the problem that very often i only get notifications of pushsafer when i turn the screen on. i think this happens when android is in doze mode.

i have already done everything of the FAQ Android section.
Energysaving is off
"Intelligenter akku" is off
Notifications in the Pushsafer App-Info page are on
Background data is on. even in data saving mode
Battery optimization is off (nicht optimiert)

i send notifications with priority 2

is there a fix for this issue?

User avatar
admin
Site Admin
Posts: 451
Joined: 1. Dec 2014, 12:41
Location: Germany

Re: Priority 2 Notification not working on Android

Postby admin » 29. Jul 2019, 21:00

What Android Version runs on your device!

If you only receive incoming messages once you open the app, the reason for this behavior could be:

1.) the app isn't allowed to run in the background
2.) the apps isn't allowed to transmit data in the background

Device-specific troubleshooting

1.) First, select “Disable power restrictions” (if available)
2.) “Enable background data” (if available), and follow the on-screen instructions

If the problem persists and you use a device by one of the listed manufacturers, please follow these device-specific steps:

General troubleshooting

Restart device: First, reboot your phone.
Check connectivity: Make sure that your device is connected to the Internet. Navigate to “Android settings > Wi-Fi > Advanced”, and set “Keep Wi-Fi on during sleep” to “Always”.
Review app notification: In “Android settings > Sound & notification > App notifications > All apps > Pushsafer”, “Treat as priority” must be enabled and “Block all” disabled.
Disable “restrict background data”: First, navigate to “Android settings > Data usage”, press the menu button, and make sure that “Restrict background data” is disabled. Then, tap on “Pushsafer” in the list, and make sure that “Restrict background data” is disabled. Repeat this process with “Google Play services”.
Deactivate Android’s Battery Saver mode or add Pushsafer to exclusion list: Turn off your device’s Battery Saver mode, or add Pushsafer to the exclusion list: In Android settings, navigate to “Battery > Battery optimization > All apps”, scroll to “Pushsafer”, and select “Don’t optimize”.

Please also note:

Data Saver in Android 7 and above: If Data Saver mode (in Settings > Network & Internet > Data Usage) is turned on, “Unrestricted data access” must be turned on for Pushsafer (in Settings > Network & Internet > Data Usage > Unrestricted data access > Pushsafer).
Force-quitting Pushsafer: If you forcibly quit Pushsafer in the App Manager, you won’t receive push notifications until you reopen the app.
Third-party applications: System-optimization apps by third-party developers can interfere with Pushsafer. If you use anti-virus, battery-saver or similar apps, please temporarily deactivate them for testing purposes, or add Pushsafer to the apps’ exclusion lists.
Delays on Android 6 and above: On Android 6 and later, push notifications will be delayed by a few minutes if your device is stationary for a certain amount of time. This is due to Android’s Doze Mode, which significantly reduces power consumption during standby.
Polling: If Polling is activated in Pushsafer > Settings Troubleshooting, notifications of incoming messages will be delayed (depending on the selected interval).

Kevin
DE: Dir gefällt Service und Support! Dann freuen wir uns auf deine Bewertung!
EN: You like Service and Support! Then we look forward to your review!

Pushsafer.com Website - iOS - Android - Windows 10

pixel2user
Posts: 7
Joined: 29. Jul 2019, 19:47

Re: Priority 2 Notification not working on Android

Postby pixel2user » 29. Jul 2019, 22:08

Android Version 9. Build Nr. PQ3A.190705.001

cant find “Keep Wi-Fi on during sleep” setting
cant find “Treat as priority” and "block all" setting

i think the other settings should be ok. i have attached screenshots
Attachments
Screenshot_20190729-235724.png
Screenshot_20190729-235724.png (101.94 KiB) Viewed 59 times
Screenshot_20190729-235504.png
Screenshot_20190729-235504.png (163.45 KiB) Viewed 59 times
Screenshot_20190729-235103.png
Screenshot_20190729-235103.png (132.07 KiB) Viewed 59 times

pixel2user
Posts: 7
Joined: 29. Jul 2019, 19:47

Re: Priority 2 Notification not working on Android

Postby pixel2user » 29. Jul 2019, 22:09

other screenshots...
Attachments
Screenshot_20190729-235859.png
Screenshot_20190729-235859.png (118.32 KiB) Viewed 59 times
Screenshot_20190729-235836.png
Screenshot_20190729-235836.png (130.32 KiB) Viewed 59 times
Screenshot_20190729-235728.png
Screenshot_20190729-235728.png (119.07 KiB) Viewed 59 times

pixel2user
Posts: 7
Joined: 29. Jul 2019, 19:47

Re: Priority 2 Notification not working on Android

Postby pixel2user » 29. Jul 2019, 22:09

and the last 3 screenshots
Attachments
Screenshot_20190730-000242.png
Screenshot_20190730-000242.png (130.25 KiB) Viewed 59 times
Screenshot_20190730-000216.png
Screenshot_20190730-000216.png (127.46 KiB) Viewed 59 times
Screenshot_20190730-000121.png
Screenshot_20190730-000121.png (133.2 KiB) Viewed 59 times

User avatar
admin
Site Admin
Posts: 451
Joined: 1. Dec 2014, 12:41
Location: Germany

Re: Priority 2 Notification not working on Android

Postby admin » 30. Jul 2019, 09:17

Hello, Hallo,

scheint alles OK zu sein!
All seems OK!

Ich werde heute nochmal nachschauen, woran das liegen könnte und hier posten.
I will still look today, why this could be and post here.

Kevin
DE: Dir gefällt Service und Support! Dann freuen wir uns auf deine Bewertung!
EN: You like Service and Support! Then we look forward to your review!

Pushsafer.com Website - iOS - Android - Windows 10

User avatar
admin
Site Admin
Posts: 451
Joined: 1. Dec 2014, 12:41
Location: Germany

Re: Priority 2 Notification not working on Android

Postby admin » 30. Jul 2019, 09:18

Your are sure to have no third-party applications installed!
third-party applications: System-optimization apps by third-party developers can interfere with Pushsafer. If you use anti-virus, battery-saver or similar apps, please temporarily deactivate them for testing purposes
Kevin
DE: Dir gefällt Service und Support! Dann freuen wir uns auf deine Bewertung!
EN: You like Service and Support! Then we look forward to your review!

Pushsafer.com Website - iOS - Android - Windows 10

pixel2user
Posts: 7
Joined: 29. Jul 2019, 19:47

Re: Priority 2 Notification not working on Android

Postby pixel2user » 30. Jul 2019, 15:26

I have now tried with Doze turned off (adb shell dumpsys deviceidle disable). That seems to solve the problem. but i can not turn doze off permanently.

admin wrote:
30. Jul 2019, 09:18
Your are sure to have no third-party applications installed!
I am quite sure! here is a list of all packages installed (via adb shell pm list packages):
(i can not attach it, txt not allowed...)

Code: Select all

package:com.google.android.carriersetup
package:com.android.cts.priv.ctsshim
package:com.google.android.youtube
package:com.vzw.apnlib
package:com.android.internal.display.cutout.emulation.corner
package:com.google.android.ext.services
package:com.android.internal.display.cutout.emulation.double
package:com.farproc.wifi.analyzer
package:com.android.providers.telephony
package:com.bandmate.app
package:com.android.sdm.plugins.connmo
package:com.google.android.googlequicksearchbox
package:com.verizon.mips.services
package:com.android.providers.calendar
package:com.android.providers.media
package:com.google.android.apps.docs.editors.docs
package:com.google.android.onetimeinitializer
package:com.amazon.venezia
package:com.google.android.ext.shared
package:com.qualcomm.ltebc_vzw
package:com.quicinc.cne.CNEService
package:com.uprightpose.upright_go
package:com.musician.tuner
package:com.htc.omadm.trigger
package:com.tonestro.horn
package:com.soundcorset.client.android
package:com.chordbot
package:com.google.android.apps.podcasts
package:com.android.documentsui
package:android.auto_generated_rro__
package:com.android.externalstorage
package:com.google.android.apps.enterprise.dmagent
package:com.android.htmlviewer
package:com.whatsapp
package:com.google.android.apps.multidevice.client
package:com.qualcomm.qti.uceShimService
package:com.android.companiondevicemanager
package:com.google.android.connectivitymonitor
package:com.verizon.obdm_permissions
package:com.android.mms.service
package:com.google.android.apps.docs.editors.sheets
package:com.google.android.apps.docs.editors.slides
package:com.android.providers.downloads
package:com.google.android.apps.authenticator2
package:com.kmbt.printservice
package:com.google.android.apps.messaging
package:com.google.android.theme.pixel
package:com.google.android.soundpicker
package:de.hafas.android.oebb
package:android.autoinstalls.config.google.nexus
package:com.google.android.apps.genie.geniewidget
package:com.qualcomm.qti.telephonyservice
package:com.google.android.apps.photos.scanner
package:com.google.android.configupdater
package:com.google.android.vr.inputmethod
package:com.google.pixel.wahoo.gfxdrv
package:com.drei.tv
package:com.android.defcontainer
package:com.android.timezone.updater
package:com.google.ar.core
package:com.android.providers.downloads.ui
package:com.android.vending
package:com.android.pacprocessor
package:com.android.simappdialog
package:com.android.internal.display.cutout.emulation.tall
package:com.google.vr.apps.ornament.content.stickers.hoops
package:com.application_4u.qrcode.barcode.scanner.reader.flashlight
package:com.android.certinstaller
package:com.google.android.marvin.talkback
package:com.google.android.apps.work.oobconfig
package:com.qti.qualcomm.datastatusnotification
package:com.massimobiolcati.irealb
package:android
package:com.android.hotwordenrollment.xgoogle
package:com.hutchison3g.at.android.selfcare
package:com.amazon.mp3
package:com.google.android.imaging.easel.service
package:com.android.egg
package:com.android.mtp
package:com.android.nfc
package:com.android.stk
package:com.brother.printservice
package:com.android.backupconfirm
package:com.keyboardcrumbs.haclient
package:com.google.android.deskclock
package:org.codeaurora.ims
package:com.android.statementservice
package:com.google.android.as
package:com.google.android.gm
package:com.google.android.carrier
package:com.google.android.apps.tachyon
package:org.thoughtcrime.securesms
package:com.worldradios.autriche
package:com.android.sdm.plugins.sprintdm
package:com.android.systemui.theme.dark
package:com.google.android.vr.home
package:com.supercell.clashofclans
package:com.google.intelligence.sense
package:com.google.android.setupwizard
package:com.qualcomm.qcrilmsgtunnel
package:com.android.providers.settings
package:com.android.sharedstoragebackup
package:com.verizon.services
package:com.google.android.asdiv
package:com.google.android.euicc
package:com.google.android.music
package:com.android.printspooler
package:com.android.hotwordenrollment.okgoogle
package:com.android.sdm.plugins.diagmon
package:com.android.dreams.basic
package:com.nousguide.android.orftvthek
package:com.android.se
package:com.google.vr.apps.ornament.content.stickers.metronome
package:com.android.inputdevices
package:com.google.android.apps.wellbeing
package:com.google.android.dialer
package:com.android.hotwordenrollment.tgoogle
package:de.grainapps.harmonictuner.full
package:com.android.bips
package:at.funmusic.sepp.mobile
package:com.google.android.apps.nbu.files
package:info.kfsoft.android.TrafficIndicatorPro
package:com.google.android.carrier.authdialog
package:com.fluidtime.qando
package:com.google.android.apps.cloudprint
package:com.android.musicfx
package:mobi.beyondpod
package:com.google.android.apps.docs
package:com.google.android.apps.maps
package:com.google.android.apps.plus
package:com.urbandroid.sleep
package:mobi.beyondpod.unlockkey
package:com.google.android.markup
package:com.android.cellbroadcastreceiver
package:com.google.android.webview
package:com.google.android.apps.carrier.log
package:com.google.modemservice
package:at.oebb.ts
package:com.google.android.contacts
package:com.android.server.telecom
package:com.google.android.syncadapters.contacts
package:com.android.facelock
package:com.android.keychain
package:com.coinomi.wallet
package:com.google.android.calculator
package:com.android.service.ims
package:com.android.chrome
package:com.google.android.apps.youtube.vr
package:com.google.android.packageinstaller
package:com.google.android.gms
package:com.google.android.gsf
package:com.google.android.ims
package:com.google.android.tag
package:com.google.android.tts
package:com.android.calllogbackup
package:com.google.android.partnersetup
package:com.google.android.apps.wallpaper.nexus
package:com.google.android.videos
package:com.google.android.apps.nexuslauncher
package:com.android.carrierdefaultapp
package:com.android.proxyhandler
package:com.google.SSRestartDetector
package:com.netflix.mediaclient
package:org.videolan.vlc
package:com.customermobile.preload.vzw
package:com.google.android.feedback
package:com.google.android.printservice.recommendation
package:com.google.android.apps.photos
package:com.google.android.calendar
package:com.android.managedprovisioning
package:com.gamebasic.decibel
package:com.breel.wallpapers
package:com.amazon.avod.thirdpartyclient
package:com.android.sdm.plugins.dcmo
package:de.appzer.Pushsafer
package:com.android.providers.partnerbookmarks
package:com.android.service.ims.presence
package:com.android.wallpaper.livepicker
package:com.bitcoin.mwallet
package:com.google.android.apps.youtube.kids
package:at.alladin.rmbt.android
package:com.google.android.gms.policy_sidecar_aps
package:org.mozilla.firefox
package:com.google.android.inputmethod.korean
package:com.samsung.accessory
package:com.google.android.apps.translate
package:com.google.android.backuptransport
package:com.mycelium.wallet
package:com.android.bookmarkprovider
package:com.android.settings
package:com.google.android.inputmethod.pinyin
package:com.google.android.wfcactivation
package:com.google.android.apps.pixelmigrate
package:com.sonosaurus.tonalenergytuner
package:com.google.android.settings.intelligence
package:com.google.android.apps.books
package:com.verizon.obdm
package:com.google.android.apps.turbo
package:com.google.android.apps.tycho
package:com.google.android.tetheringentitlement
package:com.android.omadm.service
package:com.google.android.apps.chromecast.app
package:com.android.cts.ctsshim
package:com.google.android.hiddenmenu
package:ch.rmy.android.http_shortcuts
package:com.pash.piano
package:com.android.vpndialogs
package:com.google.android.apps.wallpaper
package:com.google.android.keep
package:com.google.android.talk
package:com.android.phone
package:com.google.vr.vrcore
package:com.android.shell
package:com.ulfdittmer.android.ping
package:com.android.wallpaperbackup
package:com.android.providers.blockednumber
package:com.duckduckgo.mobile.android
package:com.android.providers.userdictionary
package:com.google.vr.apps.ornament
package:org.ideategames.BrassUp
package:com.android.emergency
package:com.intsig.camscanner
package:com.google.android.inputmethod.japanese
package:com.android.location.fused
package:com.android.systemui
package:com.google.android.hardwareinfo
package:com.android.bluetoothmidiservice
package:com.google.android.timezone.data
package:com.mediathek_3sat.android
package:com.rememberthemilk.MobileRTM
package:com.google.android.apps.fireball
package:com.musescore.playerlite
package:net.techet.netanalyzerlite.an
package:com.android.traceur
package:com.google.android.apps.helprtc
package:qualcomm.com.vzw_msdc_api
package:com.google.android.gms.setup
package:com.google.android.play.games
package:com.google.android.apps.gcs
package:com.android.bluetooth
package:com.qualcomm.timeservice
package:com.google.vr.apps.ornament.content.stickers.fujisan
package:shadrin.audiorecorder
package:com.qualcomm.embms
package:com.android.providers.contacts
package:com.android.captiveportallogin
package:app.homehabit.view
package:com.google.android.GoogleCamera
package:com.android.connectivity.metrics
package:com.verizon.llkagent
package:com.android.vzwomatrigger
package:com.google.android.inputmethod.latin
package:com.google.android.storagemanager

User avatar
admin
Site Admin
Posts: 451
Joined: 1. Dec 2014, 12:41
Location: Germany

Re: Priority 2 Notification not working on Android

Postby admin » 30. Jul 2019, 18:40

Hi again,

please also try to set the option force-start = on as described here

https://www.pushsafer.com/en/changelog

Third point.

Kevin
DE: Dir gefällt Service und Support! Dann freuen wir uns auf deine Bewertung!
EN: You like Service and Support! Then we look forward to your review!

Pushsafer.com Website - iOS - Android - Windows 10

pixel2user
Posts: 7
Joined: 29. Jul 2019, 19:47

Re: Priority 2 Notification not working on Android

Postby pixel2user » 30. Jul 2019, 18:58

admin wrote:
30. Jul 2019, 18:40
please also try to set the option force-start = on as described here
Already had this in from the beginning of Testing.


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