Device blocked by pushsafer ?

Pushsafer make it easy and safe to get push-notifications in real time on your Android or Windows mobile device, iPhone, iPad and Desktop!

Mit Pushsafer kann man in Echtzeit, einfach und sicher, Push-Benachrichtigungen auf sein iPhone, iPad, Android oder Windows Gerät sowie auf den Desktop senden lassen!

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olivia.paquay
Posts: 6
Joined: 20. Oct 2020, 08:50

Device blocked by pushsafer ?

Postby olivia.paquay » 21. Oct 2020, 12:03

Hello,

After several installs/uninstalls of Pushsafer app on ios 14.0.1 for tests purpose, I have the feeling that my device is blocked.
I explain:
If I register as guest-device, my device appears in pushsafer dashboard but I don't receive notifications on my device anymore.
If I go to preferences on the ios pushsafer app, there is no device id mentionned anymore.
Now, if I close the application and re-open it, it asks me to log back in.
I have tried to reinstall it again but it did not worked.

Thanks in advance,
Olivia

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admin
Site Admin
Posts: 625
Joined: 1. Dec 2014, 12:41
Location: Germany

Re: Device blocked by pushsafer ?

Postby admin » 21. Oct 2020, 19:55

Hello,

i've seen that you api calls used up!
You have to buy new one liked discribed here:

https://www.pushsafer.com/en/faq#answer2

Kevin
Pushsafer DE: Dir gefällt Service und Support! Dann freuen wir uns auf deine Bewertung!
Pushsafer EN: You like Service and Support! Then we look forward to your review!

Pushsafer.com Website - iOS - Android - Windows 10

olivia.paquay
Posts: 6
Joined: 20. Oct 2020, 08:50

Re: Device blocked by pushsafer ?

Postby olivia.paquay » 1. Dec 2020, 12:13

Hello,

We bought 500.000 API calls on another account and I still have the same problem when trying to register as guest device on the new account.

Thanks,
Olivia

olivia.paquay
Posts: 6
Joined: 20. Oct 2020, 08:50

Re: Device blocked by pushsafer ?

Postby olivia.paquay » 1. Dec 2020, 13:22

After new tests, I can now receive notifications from the new Pushsafer account.

But I still can't see my device id in the preferences section of the app. Not a big issue but it's strange.

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admin
Site Admin
Posts: 625
Joined: 1. Dec 2014, 12:41
Location: Germany

Re: Device blocked by pushsafer ?

Postby admin » 1. Dec 2020, 15:26

olivia.paquay wrote:
1. Dec 2020, 13:22
After new tests, I can now receive notifications from the new Pushsafer account.
Great! :D
olivia.paquay wrote:
1. Dec 2020, 13:22
But I still can't see my device id in the preferences section of the app. Not a big issue but it's strange.
Where? in your Dashboard?
Can you mail me the device id!
I will take a look!
Pushsafer DE: Dir gefällt Service und Support! Dann freuen wir uns auf deine Bewertung!
Pushsafer EN: You like Service and Support! Then we look forward to your review!

Pushsafer.com Website - iOS - Android - Windows 10

olivia.paquay
Posts: 6
Joined: 20. Oct 2020, 08:50

Re: Device blocked by pushsafer ?

Postby olivia.paquay » 1. Dec 2020, 15:37

No, not in the dashboard. In the mobile ios application, in preferences menu (top right corner button).

Now I can see my device-id there under the title "Preferences 2.7.1". So, it's ok for me.

For information :
Several times I had the problem of my device-id not being there in ios app preferences tab.
Also, I've noticed that when my device-id is not present, if I close the application and re-start it, it will show me the login page again. There if I go back to home screen and select app I'm connected. That's a bit weird.

I feel like it's related to the fact that I connected pushsafer ios app to different pushsafer accounts (by guest-id). I also tried to register different devices with the same device_name, maybe that can cause trouble too.

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admin
Site Admin
Posts: 625
Joined: 1. Dec 2014, 12:41
Location: Germany

Re: Device blocked by pushsafer ?

Postby admin » 1. Dec 2020, 17:19

try to add all devices as guest-devices, its the best way!

If you have further problems please feel free to ask!

Kevin
Pushsafer DE: Dir gefällt Service und Support! Dann freuen wir uns auf deine Bewertung!
Pushsafer EN: You like Service and Support! Then we look forward to your review!

Pushsafer.com Website - iOS - Android - Windows 10


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