App seems to be logged out when opening on android

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Gvrgvr
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Joined: 29. Jun 2019, 20:30

App seems to be logged out when opening on android

Postby Gvrgvr » 29. Jun 2019, 20:36

The situation: opened the app before, logged in successfully.
A few moments later I open the app again, and get the login screen. The app could be logged out, but when I switch to another app and back to pushsafer again, the app opens correctly and I'm logged back in, my messages are presented.

More users that experience this bug?

Oneplus 6 Android 9.0 security patch May

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admin
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Location: Germany

Re: App seems to be logged out when opening on android

Postby admin » 29. Jun 2019, 22:57

After a correct login and a coldstart of the app you see the login form shortly before you will login automatically.

Kevin
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Gvrgvr
Posts: 8
Joined: 29. Jun 2019, 20:30

Re: App seems to be logged out when opening on android

Postby Gvrgvr » 30. Jun 2019, 05:36

admin wrote:
29. Jun 2019, 22:57
After a correct login and a coldstart of the app you see the login form shortly before you will login automatically.

Kevin
This is my coldstart window:
Last edited by Gvrgvr on 5. Jul 2019, 03:59, edited 1 time in total.

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admin
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Re: App seems to be logged out when opening on android

Postby admin » 30. Jun 2019, 12:34

thats correct! With this screen the app tries to login automatically (if the first log in was successfull)!
Sometime a takes some time (depends on your internet connection speed and our server load) in this time you will see this screen.

Currently i will fix our server load, so there will be no shortages!

Kevin
DE: Dir gefällt Service und Support! Dann freuen wir uns auf deine Bewertung!
EN: You like Service and Support! Then we look forward to your review!

Pushsafer.com Website - iOS - Android - Windows 10

Gvrgvr
Posts: 8
Joined: 29. Jun 2019, 20:30

Re: App seems to be logged out when opening on android

Postby Gvrgvr » 30. Jun 2019, 18:57

Thank you for your quick response. I will monitor it the next days. Maybe there were wifi issues at the same time

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admin
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Re: App seems to be logged out when opening on android

Postby admin » 30. Jun 2019, 19:51

OK, please try again fro 1-2 days and send a feedback!

Thanks Kevin
DE: Dir gefällt Service und Support! Dann freuen wir uns auf deine Bewertung!
EN: You like Service and Support! Then we look forward to your review!

Pushsafer.com Website - iOS - Android - Windows 10

Gvrgvr
Posts: 8
Joined: 29. Jun 2019, 20:30

Re: App seems to be logged out when opening on android

Postby Gvrgvr » 3. Jul 2019, 20:42

I think it's a bug.
When I open Pushsafer the first time (after a reboot, or after closing opened apps) , the app won't login. I switch to another app en back directly, Pushsafer immediately log in and load my messages

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admin
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Re: App seems to be logged out when opening on android

Postby admin » 4. Jul 2019, 09:23

Can you provide a screenshot, when the app do not login automatically.

Thanks Kevin
DE: Dir gefällt Service und Support! Dann freuen wir uns auf deine Bewertung!
EN: You like Service and Support! Then we look forward to your review!

Pushsafer.com Website - iOS - Android - Windows 10

Gvrgvr
Posts: 8
Joined: 29. Jun 2019, 20:30

Re: App seems to be logged out when opening on android

Postby Gvrgvr » 4. Jul 2019, 20:44

Image
Last edited by Gvrgvr on 5. Jul 2019, 04:00, edited 1 time in total.

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admin
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Re: App seems to be logged out when opening on android

Postby admin » 4. Jul 2019, 21:52

Did you try to reinstall the app?

1. reinstall the app
2. login
3. force a coldstart after you closed the app fully
4. look what happens
DE: Dir gefällt Service und Support! Dann freuen wir uns auf deine Bewertung!
EN: You like Service and Support! Then we look forward to your review!

Pushsafer.com Website - iOS - Android - Windows 10


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