Undeliverable - Android Device

[Ulgrif]

hi,
i have a problem recently on my android user. 80% of my user get undeliverable and dont get the notification at all... they get the notification on the app but my usage is time critical...
i need help!
one user is android 15 on an samsung s24
he has the notification authorised
battery is not restrained
mobile data is background availlable
he has activated the override for not disturb

the notification has work only once on his cellphone... he has reinstall the app last week.
is there a way to know if the problem is from the phone or google?
i guess the problem is an update from the phone since its not all of the user that have the problem...

really need this to work
Thanks Ulgrif

[admin]

Please let me know what kind of devices not work. (manufacturer, model, Android version)

Best Regards
Kevin

[Ulgrif]

Thank you Kevin,
as i said one one my client use the samsung s24 android version 15
if you need any more information please email me as you've done monday
Thanks

[admin]

Hello,

A new update (V3.6.1) has been released that fixes the issue with receiving messages on Android 14/15 devices.
Please test it and leave a brief feedback.

Thanks and best regards,
Kevin

[admin]

I’ve just tested the new update (V3.6.1) on my Android device, and it looks like the notifications are now working as expected. Messages are being delivered without delay. Thanks for the quick fix, Kevin — really appreciate the support!

thanks for your feedback!
You like app and support, please write a review to the stores.

Thanks Kevin

[Quass7]

Hi,
i have now exact the same problem on my new S25Ultra (Android 16, One UI 8.0).
The new version of Pushsafer 3.6.1 is also installed.

notification authorised
battery is not restrained
mobile data is background availlable
no accu restriction
he has activated the override for not disturb

the notification never worked on this new cellphone... also tried reinstallation

Notifications didn´t appear, no tone, no status message. But if i open the app newli, there it is.

On my 4 year old phone all worked fine.

really need this go to work
Thanks Qua

[admin]

it is Android 16 Beta Version?