Pushsafer App not working on Pixel 8

[piloly]

Since I switched from Pixel 5 to Pixel 8 I'm not able to start the app anymore. I tried already to reinstall and have the latest update.

After the login I got stuck on the loading screen.

Screenshot_20231208-135908.png (37.01 KiB) Viewed 1539 times

[admin]

Hello, I will check your problem shortly and then get back to you.

Kevin

[admin]

Since I switched from Pixel 5 to Pixel 8 I'm not able to start the app anymore. I tried already to reinstall and have the latest update.

After the login I got stuck on the loading screen.

Screenshot_20231208-135908.png

Hi again,

The problem is not related to the latest Android version 14, rather I think there was a problem setting up your new device.

please follow these instructions:
1. Delete Pushsafer from your smartphone
2. Pushsafer website dashboard > delete device
3. Reinstall Pushsafer and register the device

After that it should work. If not, please send me your username so that I can investigate the problem further.

Thank you

[piloly]

Hello, no it didn't work.

On step 2 I deleted my old device (Pixel 5) because the new one (Pixel 8) was never set up.

After starting the app after new installation I got ask about the notification. I confirmed that and again got stuck on the login with "Bitte warten...".

My username is piloly.

[admin]

currently i only see 2x Chrome registered to your account.
Please register you Pixel8 again, i will check our database.

Thanks Kevin

[piloly]

But exactly that is the problem. I'm not able to register the Pixel 8.

If I click on the website to register a new device I get the QR code for Android Play Store. When I scan it I get to install the app. Than I authorize the notification and after I'm stuck on the screen i posted before with "Bitte warten...".

[admin]

OK! Then we start the process all over again.
- delete Pushsafer from your Pixel 8
- reboot the device and install Pushsafer again

Please follow this instruction to add a guest device.
- go to the pushsafer website and login into your account
- go to your profile and scroll down to "Guest-Device + device name + group"
- now enter a name for your Pixel 8 and select a group if needed
- now open the pushsafer app and press the green button "Scan QR-Code" in the Register Guest-Device" section
- Scan the generated QR Code in your Pushsafer Profile

Thats all!!! Hope this helps.
If not, please register your device using the standard method (not a guest device) and enter your Pushsafer access data to log in.

Regards Kevin

[piloly]

That didn't help. But I found now the solution.

Uninstalling the app, reboot and reinstall it was not enough. Not sure why but I had to go to the app settings in Android and choose "Storage and cash" and clear the storage.

[admin]

and now it works?

Normally the cache should be cleared when the app is deleted. This is really strange or an Android bug, I don't know.

But it's great that it works now!

Greetings Kevin

[piloly]

Yes now it works. But it was not the cache but the storage.

Screenshot_20231214-235911.png (118.37 KiB) Viewed 1501 times