Notifications not working after last Android update

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fargas
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Joined: 5. Sep 2023, 23:49

Notifications not working after last Android update

Postby fargas » 5. Sep 2023, 23:58

I just installed an update of Android in a Samsung Galaxy S21 and notifications stopped working, although I can see them in the Android App. In the App everything seems OK when clicking in "verify permissions" although when opening the App it wants to direct to setup permission to send push notifications. How can IU solve this problem?

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Re: Notifications not working after last Android update

Postby admin » 6. Sep 2023, 07:26

sorry for the inconvenience! The problem is known and is being fixed. An update will follow shortly.

Regards Kevin
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Re: Notifications not working after last Android update

Postby admin » 6. Sep 2023, 09:15

Hello,

please excuse the inconvenience caused!
The issue has been resolved and an update has been provided.

When Google has checked and published the update (usually takes 24 hours), the problem is resolved.

Best regards
Kevin Siml
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patrick200
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Re: Notifications not working after last Android update

Postby patrick200 » 7. Sep 2023, 06:44

today 7sep 6h44 GMT , still no notifications ( no sound neither ) on android with app version 3.3.2 ( 'preferences' page 3.3.1 ). Notifications are visible in the list inside the app , but are not making a notification on the android phone UI nor sounds. This is since several days. What about lost number of notifications payed ? When would this working again ?

PushSaferUser1
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Re: Notifications not working after last Android update

Postby PushSaferUser1 » 7. Sep 2023, 07:31

Also the new version 3.3.3 from 7.9.2023 does not provide any notifications.
Pixel 4a, Android 13, latest from 5.8.2023
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Re: Notifications not working after last Android update

Postby admin » 7. Sep 2023, 07:41

Hi, please delete and reinstall the app.
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fargas
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Re: Notifications not working after last Android update

Postby fargas » 7. Sep 2023, 08:03

Kevin, I reinstalled the App as suggested and still no notifications although the messages appear in the log. In the "App Notifications", I am also getting the same message as above saying that all notifications have been blocked and the toggle to enable them is grayed out, so they cannot be activated. Thanks

patrick200
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Re: Notifications not working after last Android update

Postby patrick200 » 7. Sep 2023, 08:13

As of now , i reinstalled the app version 3.3.3 on Android One UI 5.1, but notifications still not working....and strange : in the Android menu 'app-notifications' list (All ) , 'Pushsafer' is not listed , could that be the reason of the bug inside the app !!
Update : it is listed , when 'system apps' are visible ,but the 'notifications' settings are always off, even if you try to put them 'on'
Last edited by patrick200 on 7. Sep 2023, 09:09, edited 1 time in total.

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Re: Notifications not working after last Android update

Postby admin » 7. Sep 2023, 08:52

Hello,

an error crept in on Android 13 devices, which I just fixed. The update of the Pushsafer app to version 3.3.4 will be available for download shortly.

I apologize for the inconvenience.

Best regards
Kevin
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Re: Notifications not working after last Android update

Postby admin » 7. Sep 2023, 10:01

Android Update to 3.3.4 (fixing notification error) is live!

Regards Kevin
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