Notifications not working after last Android update

Pushsafer make it easy and safe to get push-notifications in real time on your Android or Windows mobile device, iPhone, iPad and Desktop!

Mit Pushsafer kann man in Echtzeit, einfach und sicher, Push-Benachrichtigungen auf sein iPhone, iPad, Android oder Windows Gerät sowie auf den Desktop senden lassen!

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Re: Notifications not working after last Android update

Postby admin » 10. Oct 2023, 19:16

Hi @All Android 13 users,

today i've upload an update that fixes issues on Android 13 devices.
The Update is on review and should released in about 24 hours.
Please check the Pushsafer app and send me a feedback!

Thanks Kevin

Hallo @Alle Android 13-Benutzer,

Heute habe ich ein Update hochgeladen, das Probleme auf Android 13-Geräten behebt.
Das Update wird derzeit überprüft und sollte in etwa 24 Stunden veröffentlicht werden.
Bitte schauen Sie sich die Pushsafer-App an und senden Sie mir ein Feedback!

Danke Kevin
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PushSaferUser1
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Re: Notifications not working after last Android update

Postby PushSaferUser1 » 11. Oct 2023, 08:36

No, even the new version 3.3.5 does not fix the problem. Although all permissions are ok (I have also reinstalled the app, ), I need to open the app and retrieve the message from your server.
Pixel 4a, Android 13
I can give you more information if you want (logs, ...)
P.S. Why does the app need permissions for "körperliche Aktivitäten" and "Gerätestandort"?

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Re: Notifications not working after last Android update

Postby admin » 12. Oct 2023, 10:01

PushSaferUser1 wrote:
11. Oct 2023, 08:36
No, even the new version 3.3.5 does not fix the problem. Although all permissions are ok (I have also reinstalled the app, ), I need to open the app and retrieve the message from your server.
Pixel 4a, Android 13
I can give you more information if you want (logs, ...)
P.S. Why does the app need permissions for "körperliche Aktivitäten" and "Gerätestandort"?
Please send the logs to support@pushsafer.com!

Location Tracking
https://www.pushsafer.com/pushapi#api-location

Physical Activity is used to safe battery power. Only if the device locate an physical activity, the location will be tracked.

Regards Kevin
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PushSaferUser1
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Re: Notifications not working after last Android update

Postby PushSaferUser1 » 13. Oct 2023, 08:41

admin wrote:
12. Oct 2023, 10:01
PushSaferUser1 wrote:
11. Oct 2023, 08:36
No, even the new version 3.3.5 does not fix the problem. Although all permissions are ok (I have also reinstalled the app, ), I need to open the app and retrieve the message from your server.
Pixel 4a, Android 13
I can give you more information if you want (logs, ...)
P.S. Why does the app need permissions for "körperliche Aktivitäten" and "Gerätestandort"?
Please send the logs to support@pushsafer.com!

Location Tracking
https://www.pushsafer.com/pushapi#api-location

Physical Activity is used to safe battery power. Only if the device locate an physical activity, the location will be tracked.

Regards Kevin
Thank you Kevin for your reply and explanation of the permissions.
I will send you the sys log file.

Regards

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Re: Notifications not working after last Android update

Postby admin » 17. Oct 2023, 14:08

i fixed the issue that was sent by user: PushsaferUser1

https://www.dropbox.com/scl/fi/yefshnoj ... mjbjc&dl=0

Please check if the issue persists on Android 13 devices or if Pushsafer works well.

Thanks Kevin
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Re: Notifications not working after last Android update

Postby admin » 23. Oct 2023, 18:02

The problem has been fixed with the current version in the Playstore. If problems still arise, the following points will help:
1. Delete app (clear app cache before)
2. Reboot device
3. Reinstall Pushsafer
4. In some cases, permission to receive push notifications needs to be enabled in the settings
> Settings > Pushsafer > Notifications > Enable

---------------------------------------------

Das Problem wurde mit der aktuellen Version im Playstore behoben. Sollte es dennoch zu Problemen kommen, helfen folgende Punkte:
1. App löschen (vorher App Cache leeren)
2. Gerät rebooten
3. Pushsafer neu installieren
4. in manchen Fällen muss die Erlaubnis für das Empfangen von Push-Benachrichtigungen in den Einstellungen aktiviert werden
> Einstelllungen > Pushsafer > Benachrichtigungen > Aktivieren
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FDA-Support
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Re: Notifications not working after last Android update

Postby FDA-Support » 27. Oct 2023, 20:11

admin wrote:
6. Oct 2023, 08:53
FDA-Support wrote:
5. Oct 2023, 12:12
The problem with the missing notifications is also a problem on the OnePlus 11. just for info :-)
which Android version is running on this device?
Hi

Sorry for my late reply, But I don't get notification on mail from this forum.

The android version is 13.1 :-(

I have tried to do what you have written in your last post (clear cache, uninstall, reboot, install, and change permissions), but I still don't get any notifications on my phone.

Best regards
FDA-Support

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Re: Notifications not working after last Android update

Postby admin » 30. Oct 2023, 10:47

Hi,

please open the android > Pushsafer App Settings and delete the app Cache.
Then delete the app and reinstall it from the store.

Pushsafer customers told me that this solutions works.

Kevin
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FDA-Support
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Re: Notifications not working after last Android update

Postby FDA-Support » 6. Nov 2023, 20:40

Hi

That did not do the trick... I have 2 phones (both onePlus 11 on android 13), and none of them is coming with a notification, after I have cleared cache, uninstalled and reinstalled the app.

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Re: Notifications not working after last Android update

Postby admin » 8. Nov 2023, 09:16

FDA-Support wrote:
6. Nov 2023, 20:40
Hi

That did not do the trick... I have 2 phones (both onePlus 11 on android 13), and none of them is coming with a notification, after I have cleared cache, uninstalled and reinstalled the app.
Please install this Beta and try again.

Thanks Kevin

https://www.dropbox.com/scl/fi/yefshnoj ... mjbjc&dl=0
Pushsafer DE: Dir gefällt Service und Support! Dann freuen wir uns auf deine Bewertung!
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