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Image missing in the notification

Posted: 30. Oct 2022, 20:18
by yabdali
Hi,
I am using the email gateway to receive notifications on my phone and windows machine. I receive the notifications on both but the images aren't attached/displayed! When I check my GMail account sent folders, the images are attached/displayed just fine. Can you please help? I get those notifications sent by ISPY Agent DVR if this can help in troubleshooting. Thanks
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Re: Image missing in the notification

Posted: 30. Oct 2022, 20:33
by admin
Hi,

please send an original email message to test[at]pushsafer[dot]com

After that i will check your issue!

Kevin

Re: Image missing in the notification

Posted: 31. Oct 2022, 10:10
by yabdali
admin wrote:
30. Oct 2022, 20:33
Hi,

please send an original email message to test[at]pushsafer[dot]com

After that i will check your issue!

Kevin
Kevin,
I forwarded you the one which I had and also got the test mail configured in agent dvr. I checked my sent items and it shows an email notification was sent to your test account.

Thanks

Re: Image missing in the notification

Posted: 31. Oct 2022, 15:02
by admin
Hi,

the same problem has already been reported by another Pushsafer customer.

Your DVR sends pictures in JFIF format. However, only JPEG, PNG and GIF are supported.

Kind regards