iOS/iPhone - No push-notification for received notification

Pushsafer make it easy and safe to get push-notifications in real time on your Android or Windows mobile device, iPhone, iPad and Desktop!

Mit Pushsafer kann man in Echtzeit, einfach und sicher, Push-Benachrichtigungen auf sein iPhone, iPad, Android oder Windows Gerät sowie auf den Desktop senden lassen!

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AndreasDoerr
Posts: 3
Joined: 27. May 2021, 12:31

iOS/iPhone - No push-notification for received notification

Postby AndreasDoerr » 27. May 2021, 12:40

Hi,

I'm using the PushSafer App on my iPhone (iPhone 8, iOS 14.4.1). My phone is set up as an active device on the pushsafer website.

Usually, the system is working and I'm receiving my push notification. (i.e. the notification appears in the app and the push notification is shown by iOS). At some point, the system stops to work. In particular, the notification still appears in the app but no push notification sound/widget is shown from iOS.

I could only resolve the issue so far by restarting my mobile phone. This is super annoying since I'm never sure if push-notifications are silently failing.
I tried so far:
- running/not running pushsafer app in the background
- turning on/off flight-mode, silent mode, bluetooth
- Pushsafer has all iOS rights for notifications

Any ideas what might cause the push notifications to sporadically fail?

Thanks a lot
Andreas

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admin
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Joined: 1. Dec 2014, 12:41
Location: Germany

Re: iOS/iPhone - No push-notification for received notification

Postby admin » 27. May 2021, 13:49

Hi Andreas,

please try to reinstall the app.

Follow these steps:
- delete your device from your pushsafer dashboard
- delete Pushsafer from iPhone
- restart iphone
- install pushsafer
- register your device

Kevin
Pushsafer DE: Dir gefällt Service und Support! Dann freuen wir uns auf deine Bewertung!
Pushsafer EN: You like Service and Support! Then we look forward to your review!

Pushsafer.com Website - iOS - Android - Windows 10

AndreasDoerr
Posts: 3
Joined: 27. May 2021, 12:31

Re: iOS/iPhone - No push-notification for received notification

Postby AndreasDoerr » 27. May 2021, 14:49

Thanks! I followed the instructions and will observe if this solves the issue.

AndreasDoerr
Posts: 3
Joined: 27. May 2021, 12:31

Re: iOS/iPhone - No push-notification for received notification

Postby AndreasDoerr » 27. May 2021, 18:49

Problem is still there. Received several notifications in the app but did not get any push notifications from iOS.

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admin
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Posts: 711
Joined: 1. Dec 2014, 12:41
Location: Germany

Re: iOS/iPhone - No push-notification for received notification

Postby admin » 28. May 2021, 09:09

AndreasDoerr wrote:
27. May 2021, 18:49
Problem is still there. Received several notifications in the app but did not get any push notifications from iOS.
Please post a screenshot of your pushsafer app settings.

Thanks Kevin
Pushsafer DE: Dir gefällt Service und Support! Dann freuen wir uns auf deine Bewertung!
Pushsafer EN: You like Service and Support! Then we look forward to your review!

Pushsafer.com Website - iOS - Android - Windows 10


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