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Guest looses registration
Posted: 8. Aug 2018, 11:26
by petercal
Hi
I have seen 2-3 times that my wifes iphone looses the registration in the app,
and i have to scan the QR code again. Her ID are 11522.
thanks
Peter
Re: Guest looses registration
Posted: 8. Aug 2018, 19:58
by admin
Hi Peter,
do you change / set back the Guest-ID in your profile?
If not, please delete the app from your wifes phone. Reboot the device and install again.
Kevin
Re: Guest looses registration
Posted: 9. Aug 2018, 08:12
by petercal
Hi Kevin
No i did not change anything regarding the Guest ID.
I'll try reinstalling the app, and let you know in a few days.
thanks
Peter
Re: Guest looses registration
Posted: 10. Aug 2018, 06:59
by petercal
Hi again
Yesterday i deleted the app an rebooted iPhone SE. Then i reinstalled the app an registrated the guest again (id 11810).
This morning it recieved at push at about 08:00, but when my wife opens the app, it wants to register again ??
I receive the same messages on same type iPhone ID 11519 and have no problems opening the app.
thanks
Peter
Re: Guest looses registration
Posted: 10. Aug 2018, 20:32
by admin
can you register your wifes phone as a full access device, to check if this works correctly.
Kevin
Re: Guest looses registration
Posted: 11. Aug 2018, 06:28
by petercal
Yep, I'll do that.
thanks,
Peter
Re: Guest looses registration
Posted: 15. Aug 2018, 18:09
by petercal
Hi,
No problems after registrating my wifes phone like a normal user like my self.
How to continue with the guest problem ?
thaks,
Peter
Re: Guest looses registration
Posted: 15. Aug 2018, 19:10
by admin
try this: logout and register as guest again!
Kevin
Re: Guest looses registration
Posted: 16. Aug 2018, 10:18
by admin
do the same above!